Contact & grievance
Use the appropriate channel below for product support, billing, privacy, copyright, safety, or consumer complaints. Include identifiers, not sensitive credentials.
- Applies to
- CUTKEEP web application and services
- Effective date
- 15 October 2026
Business and support details
- Service operator
- heyybot.com
- Support email
- hello@heyybot.com
Never send passwords, one-time codes, API keys, raw card numbers, bank credentials, UPI PINs, or full identity documents by email.
Consumer grievance officer
- Designation
- Grievance Officer
- hello@heyybot.com
CUTKEEP aims to acknowledge consumer complaints within 48 hours and resolve them within one month. Each complaint should receive a trackable reference. A complex matter may require further information, but the complainant should be kept informed.
Choose the right subject
- Product support: job ID, browser, source format, and a description of what happened.
- Billing or refund: account email, Razorpay payment or subscription ID, date, amount, and affected plan—never payment credentials.
- Privacy or deletion: account email, request type, and enough information to locate the account.
- Copyright or privacy complaint: affected output or job, rights claimed, supporting details, and your contact information.
- Security: affected component, reproduction steps, and likely impact, without accessing or sharing unrelated customer data.
- Safety or illegal content: relevant identifier, reason for urgency, and the specific policy or right affected.
Copyright and content notices
A notice should identify the protected work or affected person, identify the CUTKEEP material or account at issue, explain the basis of the claim, include good-faith and accuracy statements where applicable, and provide a reliable method to contact you. We may request verification or further information before action.
CUTKEEP may restrict access while reviewing a credible notice, preserve records, notify the affected account holder when lawful, accept a response or appeal, and take proportionate action against repeat abuse.
Escalation
If ordinary support does not resolve the issue, reply to the existing ticket and ask for grievance review. If no ticket exists, contact hello@heyybot.com. These internal channels do not restrict rights to approach an appropriate consumer forum, data-protection authority when operational, court, law-enforcement body, or other competent authority.